Kneevibrantar

Refund Policy

Last Updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued for services or products purchased through Kneevibrantar.

2. Contact Information

Kneevibrantar
Level 1, 333 Princes Street
Dunedin 9016, New Zealand
Email: customer@kneevibrantar.world
Phone: +64 3 477 1163

3. Digital Content and Services

3.1 Eligibility for Refunds

Refunds for digital content or services may be requested within 14 days of purchase if:

  • The content or service was not as described
  • Technical issues prevented access to the content or service
  • The content or service was not delivered

3.2 Non-Refundable Items

The following are not eligible for refunds:

  • Digital content that has been fully accessed or downloaded
  • Services that have been fully rendered
  • Personalized or customized content
  • Content purchased more than 14 days ago

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please contact us at customer@kneevibrantar.world with the following information:

  • Your full name
  • Order number or transaction ID
  • Date of purchase
  • Reason for refund request
  • Supporting documentation (if applicable)

4.2 Processing Time

Refund requests will be reviewed within 5-7 business days. You will receive an email notification regarding the status of your request.

4.3 Approved Refunds

If your refund is approved:

  • The refund will be processed within 10 business days
  • Funds will be returned to the original payment method
  • You will receive a confirmation email once the refund is processed
  • It may take 5-10 additional business days for the refund to appear in your account, depending on your financial institution

5. Consumer Rights

5.1 New Zealand Consumer Law

Under the Consumer Guarantees Act 1993, consumers in New Zealand have rights that cannot be excluded, including:

  • Products must be of acceptable quality
  • Products must match their description
  • Products must be fit for purpose
  • Services must be carried out with reasonable care and skill

5.2 International Consumer Rights

If you are located outside New Zealand, you may have additional consumer rights under your local laws. These rights are not affected by this Refund Policy.

6. Partial Refunds

In certain circumstances, partial refunds may be granted:

  • When only part of a service has been rendered
  • When content is partially accessible
  • At our discretion based on individual circumstances

7. Cancellations

7.1 Cancellation Before Delivery

You may cancel your order before the service is rendered or content is delivered for a full refund.

7.2 Cancellation After Delivery

Cancellations after delivery or service commencement are subject to the terms outlined in Section 3 of this policy.

8. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis, particularly in circumstances involving:

  • Technical errors on our part
  • Billing errors
  • Extenuating personal circumstances
  • Legal requirements

9. Disputes

If you are not satisfied with the outcome of your refund request, you may:

  • Request a review by contacting our customer service team
  • Seek resolution through the Disputes Tribunal in New Zealand
  • Contact your local consumer protection agency

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

11. Contact Us

For questions about this Refund Policy or to request a refund, please contact us:

Kneevibrantar
Level 1, 333 Princes Street
Dunedin 9016, New Zealand
Email: customer@kneevibrantar.world
Phone: +64 3 477 1163